Volpe Center Highlights - January/February 2006
Security
Letter from the Director |
Focus |
Safety |
Mobility |
Environmental Stewardship |
Security
New Directors |
Published and Presented
Quality Assurance in Airport Screener Training Program (TSA)
The Transportation Security Administration's (TSA) Quality Assurance (QA) Branch is responsible for monitoring, evaluating, analyzing, and reporting on the effectiveness, efficiency, and adequacy of airport screener training programs. Staff members of the Volpe Center with expertise in QA and training have supported TSA's QA Branch regarding its National Screener Training Quality Assurance Program, including performing an overall assessment of the program.
Volpe Center staff members were trained and certified as QA monitors and then deployed throughout the country to observe screener training sessions, evaluate the delivery and effectiveness of screener training and re-certification, and verify that course offerings are being delivered in a standard format consistent with TSA policy. In addition, based on 28 site visits, stakeholder interviews, and an industry benchmarking analysis, the Volpe Center provided TSA with a current-state analysis of the QA program. Volpe Center team members include Mr. Kip Brown, Acting Chief of the Telecommunications Division, and Dr. Sylvia Harris, Mr. David Roane, Ms. Justyne Johnson, Ms. Christine Risko, and Ms. Sharon Jenkins, also of the Division.
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